Privacy policy

01Who I am

This website is run by Andrew Tierney, trading as A.T's Painting & Decorating, 74 Duddle Lane, Walton-le-Dale, Preston PR5 4UD. Under UK data protection law (the UK GDPR and the Data Protection Act 2018) I am the controller of the personal information described in this policy. In this policy, "I", "me" and "my" mean Andrew Tierney trading as A.T's Painting & Decorating.

ICO registration: [To confirm: the Information Commissioner's Office registration number, or confirmation that an exemption from the data protection fee applies]

02The information I collect

When you request a quote

The quote form asks for:

• your full name, phone number, email address and postcode
• whether the work is interior, exterior or both
• a description of the job
• when you'd like the work done
• photos of the job, if you choose to add them (optional, up to 5 files)
• your agreement for me to use these details to reply about your quote

When you call or email me

Your name, contact details and anything you tell me about the work you'd like doing.

When you browse this website

If you accept analytics cookies, Google Analytics collects information about how the site is used, such as the pages viewed, the type of device and browser, and an approximate location. Nothing is collected for analytics unless you accept. The website host also processes technical information, such as your IP address, to deliver pages and keep the site secure.

03How I use your information and why

I use your information to:

• reply to your enquiry, arrange a time to look at the job and prepare your quote
• carry out and manage the work if you go ahead
• keep records of quotes and work
• understand how the website is used so I can improve it (only if you accept analytics cookies)

Lawful bases

• Steps before a contract and the contract itself: handling your quote request and carrying out work you ask me to do.
• Legitimate interests: keeping sensible records of enquiries and work, and keeping the website secure.
• Legal obligation: keeping records the law requires, such as financial records. [To confirm: which records apply and for how long]
• Consent: Google Analytics only runs if you accept it. You can withdraw consent at any time using Cookie settings.

I do not share your personal information with third parties for marketing purposes, and I do not sell it.

04Photos you upload

Adding photos to the quote form is optional. I use them only to understand the job and prepare your quote. They are stored with your form submission in the website's Wix account.

Photos of a home can show more than the walls, so please avoid including people, personal documents or anything else you'd rather I didn't see.

I will not publish your photos on this website or social media without asking you first. [To confirm: Andrew confirms this commitment]

05Cookies and analytics

One cookie remembers your cookie choice. Google Analytics cookies are only set if you accept them, and this website uses no advertising cookies. You can change your choice at any time in Cookie settings.

The site host (Wix) sets a few strictly necessary cookies for security.

Some pages include content from other services: Google and Facebook reviews shown through Elfsight, the Google Map in the footer, and the map of areas I cover. These services receive technical information such as your IP address when the content loads, and may set their own cookies under their own policies.

Change cookie settings

06Services this website uses

I use the following providers to run this website. They handle information on my behalf or provide content shown on the site:

• Wix.com: website hosting, the quote form, and storage of form submissions and uploaded photos.
• Google: Google Analytics (only if you accept analytics cookies), the embedded Google Map and the website's fonts. Google only receives analytics visit data if you accept.
• Elfsight: displays reviews from Google and Facebook.
• OpenStreetMap and Esri: map images for the areas map.
• Cloudflare (cdnjs): delivers the software that draws the areas map.

Some of these providers may process data outside the UK. [To confirm: the safeguards each provider relies on for international transfers, for example UK adequacy regulations or the International Data Transfer Agreement]

I may also share information where the law requires it.

07How long I keep your information

I keep personal information only for as long as I need it for the purposes in this policy, or as long as the law requires.

• Quote requests and photos where the work doesn't go ahead: [To confirm: retention period]
• Customer records for work carried out: [To confirm: retention period]
• Google Analytics data: [To confirm: the data retention setting in Google Analytics]

08Keeping your information secure

This website uses an encrypted (HTTPS) connection, and form submissions are stored in the website's Wix account rather than sent by plain email. [To confirm: who can access the Wix account and the email inbox]

09Your rights

Under the UK GDPR you have the right to:

• ask for a copy of the personal information I hold about you
• ask me to correct information that is wrong or incomplete
• ask me to delete your information
• ask me to restrict how I use it
• object to how I use it
• ask for your information in a format you can pass to someone else
• withdraw your consent at any time, where I rely on consent

To use any of these rights, contact me using the details below. There is usually no charge, and I will respond within one month.

10Complaints

If you're unhappy with how I've handled your information, please contact me first so I can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, or call 0303 123 1113.

11Changes to this policy

I may update this policy from time to time. The date at the top shows when it last changed.

12Contact me

• Email Andrewtierney92@outlook.com
• Phone 07730 433775
• Post 74 Duddle Lane, Walton-le-Dale, Preston PR5 4UD